Overview
Who we are and what this policy covers
OKUL ("we," "us," or "our") operates the website www.okulva.com and provides an AI-powered virtual receptionist and CRM workflow platform for service businesses in the United States.
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the rights you have over your data. It applies to all visitors to our website and all users who interact with our platform or SMS communications.
By using this website or submitting your information through any of our forms, you agree to the practices described in this policy.
Data collection
Information we collect
We collect information you provide directly to us, including:
- Contact information — name, business email address, phone number, and company name submitted through our contact or demo request forms.
- Communication preferences — whether you opt in to receive SMS messages from us or from businesses using our platform.
- Usage information — pages visited, time on site, and browser/device type, collected automatically via cookies and similar technologies.
- Inquiry details — how you handle calls today and other information you voluntarily provide in form submissions.
We do not collect payment card information through this website.
Use of data
How we use your information
- Respond to demo requests, inquiries, and support needs.
- Send SMS messages you have explicitly opted in to receive (see SMS section below).
- Improve our website and platform based on usage patterns.
- Comply with legal obligations and enforce our terms.
- Communicate updates, service changes, and relevant product information where you have given consent.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
SMS communications
Text messaging & consent
OKUL and the service businesses that use our platform may send SMS messages to customers who have explicitly opted in to receive them. SMS consent is obtained through one of the following methods:
- Checking an unchecked SMS consent checkbox on a web form.
- Explicit verbal consent given during a phone call, which is recorded and logged.
- Keyword-based opt-in (for example, texting START to our number).
Messages sent may include appointment confirmations, service reminders, follow-ups, and customer support responses. Message frequency varies by business and usage. Message and data rates may apply.
Opt-out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a single confirmation and no further messages will be sent.
Help: Reply HELP to any SMS message to receive contact information for the sender.
No data sharing for marketing: Phone numbers collected for SMS consent and the consent records themselves are never sold, rented, or shared with third parties for their own marketing or promotional purposes.
For full details on how SMS consent is collected and managed, see our SMS Consent Policy.
Data sharing
How we share your information
We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:
- Service providers — vendors who help us operate our website and platform (such as cloud hosting, email delivery, and analytics) and who are contractually required to protect your data.
- Business using OKUL — when you submit a form or opt in via a business that uses our platform, that business receives your contact information to respond to your inquiry.
- Legal compliance — when required by law, regulation, court order, or to protect the safety and rights of our users.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your rights
Access, deletion & California rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to legal retention requirements.
- Opt-out of SMS — reply STOP to any text message at any time.
California residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your rights, contact us at privacy@okulva.com.
We will respond to verified requests within 45 days as required by applicable law.
Retention & security
How long we keep your data
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. SMS consent records are retained for a minimum of four years in compliance with TCPA requirements.
We use industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Cookies & analytics
Our website uses cookies and similar technologies to understand how visitors use the site. This includes session cookies required for functionality and analytics cookies that help us improve performance. You can disable cookies in your browser settings, though some features may not work as intended.
Children's privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Contact
Questions & policy updates
If you have questions about this Privacy Policy or wish to exercise any of your data rights — including access, correction, or deletion requests — use our contact form and include "Privacy Request" in your message. We will respond within 45 days as required by applicable law.
We are based in Tennessee, United States and our services are directed to U.S.-based businesses and their customers.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
This policy is governed by the laws of the State of Tennessee and applicable federal law, including the Telephone Consumer Protection Act (TCPA) and the California Consumer Privacy Act (CCPA) where applicable.